Audi Nanaimo, a Division of GAIN Group, has an exciting opportunity for an enthusiastic, detailed Service Advisor to join our team!

If you have a customer-centric mindset and are inspired to achieve great results with your team, we want to hear from you!

Our Audi family is committed to excellence and providing our customers with the level of service and product offerings they have come to expect from our luxury brand. We are a agile customer and employee-focused dealership offering fine automobiles, service, and accessories. Our team is positive, self-driven, and provides a dynamic culture for you to build your career and grow within our organization. As an Equal Employment Opportunity employer our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career.

Why work with us?

- Competitive compensation package
- Medical and dental benefits
- Employee Family Assistance Program
- Exceptional career growth and professional development opportunities
- “Drive your own brand” purchase plans at our luxury dealerships
- Personal, friends, and family discounts at the Villa Eyrie Resort, the Cowichan River Lodge, and our world-class Motorsport Circuit
- Corporate hotel rates
- A fun, positive team environment
- And so much more…

What you will need to be part of our great team . . .

- Knowledge and understanding of automotive mechanical components and parts
- Attention to detail and the ability to produce flawless work
- Ability to promote products and services to achieve goals
- Ability to multi-task
- Ability to thrive in stressful situations





What you will do…

- Greet customers promptly and efficiently to determine the nature of their visit
- Communicate effectively to customers the nature of the vehicle’s mechanical problems
- Schedule service appointments
- Estimate cost and time for service-related needs; communicate estimates to customers
- Effectively explain the details of a work order
- Monitor the progress of the vehicle during servicing
- Contact the customer when technicians discover issues that require the customer’s approval to proceed; explain work to be performed and related costs
- Be responsible for quality control to ensure that work is completed properly and as requested
- Resolve customer complaints courteously and promptly
- Effectively create and manage workflow and work orders for all internal new and used vehicles and customers when required along with sublet, PDI’S, and Details
- Book all sublet repairs through GAIN’s internal repair centers
- Process internals for Sales Department
- Complete the work order closing process
- Work closely with the Service Manager and Sales Administrator to update internal track sheet daily
- Promote facility and services to encourage repeat business
- Achieve and maintain customer service and sales targets and standards

GGPW

Job Types: Full-time, Permanent

Pay: $60,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):

- Are you willing to relocate to Nanaimo B.C?
- Do you have a valid British Columbia (B.C.) driver's license?

Work Location: In person

📌 Service Advisor - Audi Nanaimo (Canada)
🏢 Audi Nanaimo
📍 Canada