Rate of Pay: $18.25 per hour Job Type: Part-time up to 32 hours per week

Responsibilities:

- Assist embarking/disembarking wheelchair passengers and personal effects from aircraft through the port facility to the parking facility.
- Assist embarking/disembarking wheelchair passengers and personal effects from the parking facility through the port facility to the aircraft.
- Assist wheelchair passengers’ transfers, including infield terminal.
- Attend to wheelchair carry-on/carry-off/stretcher passengers, personal effects, and any passenger requiring assistance.
- Assess passengers' needs and abilities to make use of the correct mobility equipment.
- Carry and operate a radio/device as required.
- Assist wheelchair passengers with personal effects as required; this does not include checked baggage. Porters may be used to assist with baggage.
- Monitor special needs passengers and personal effects in airports, Airline lounges, customer care centers, shopping areas, etc.
- Fill out passenger log sheets in a comprehensive and accurate manner.

Qualifications:

- Candidates must possess a minimum of a High School Diploma or GED equivalent.
- Flexibility to do shifts for 24/7 operation.



Able to work irregular work hours in the early mornings, evenings, overnights, weekends, and statutory holidays.
- Have excellent communication skills, able to work with peers and customers by building solid relationships.
- Minimum of 18 years old.
- Canadian citizen, permanent resident or valid work permit.
- Ability to obtain and maintain an Airport Restricted Area Identification Card.
- Must be able to demonstrate leadership skills and be a strong team player.
- Customer service oriented, well organized and have excellent time management skills.
- Able to work within strict timelines and multi-task in a fast-paced environment while ensuring safety always.
- English Proficient, reading and writing ability to speak other languages is an asset.
- Ability to frequently push, pull, and lift wheelchairs and wheelchair-bound passengers. Ability to lift to 70 lbs.
- Completion of in-class and online training modules is mandatory.

Pay: From $18.25 per hour

Benefits:

- Dental care
- Extended health care
- In office parking
- Vision care

Work Location: In person

📌 PRM Customer Service Representative (Canada)
🏢 TBM Service Group
📍 Canada