- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Assisting housekeeping by doing the laundry and making baskets
Requirements:
- Previous experience in a hotel or hospitality industry is preferred
- Excellent customer service skills with a friendly and positive attitude
- Solid communication skills,
both verbal and written
- Ability to MULTITASK and prioritize tasks effectively in a fast-paced environment
- Proficiency in using phone systems and other office equipment
- Bilingual or multilingual skills are a plus
- Knowledge of basic computer applications such as MS Office
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel. Such as assisting housekeeping, laundry, data entry, scheduling etc.