Job Overview

We are looking for a skilled, driven, and orderly Receptionist/Administrative Assistant to become part of our team. In this position, you will serve as the initial contact for our clients and visitors, delivering outstanding customer service while handling a range of administrative duties. The perfect applicant will have excellent communication abilities, a personable attitude, and the capability to efficiently handle multiple tasks in a busy setting.

15-20 hours per week (no holidays)

Weekdays Monday- Friday

Weekends as needed (Saturday)

Exact hours are subject to minimal adjustment and will be mutually agreed upon by the clinic and our new team member.

Only eligible candidates must apply by sending a resume and cover letter that emphasize particular relevant qualifications mentioned in this job listing.

No phone calls or submitted resumes in person.

Candidates that are successful will be reached out to for an interview.

1. Administrative & Organizational Skills

- Acts as a liaison between the client and the Physiotherapist
- Scheduling appointments efficiently, managing cancellations and rescheduling.
- Handling patient intake forms and ensuring proper documentation.
- Processing payments, insurance claims, and direct billing (e.g., Telus Health, Blue Cross, Medavie).
- Knowledge in AHS submission report
- Knowledge of MVA insurance procedures is a huge asset
- Maintaining accurate patient records, ensuring compliance with privacy regulations.
- Managing emails, faxes, and clinic correspondence.

2. Customer Service & Communication

- Greeting and assisting patients in a friendly, professional manner.
- Answering phone calls and responding to inquiries about appointments, billing, and services.
- Explaining clinic policies, procedures, and insurance billing to patients.
- Handling complaints and difficult situations with empathy and professionalism.

3. Insurance & Billing Knowledge





- Understanding direct billing processes for insurers (AHS, Blue Cross, Sun Life, etc.).
- Submitting and tracking insurance claims.
- Reconciling payments received with billing records.

4. Technical Skills

- Proficiency in clinic management software (Jane).
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Comfort with online portals for insurance submissions.

5. Duties, Multitasking & Problem-Solving

- Handling multiple tasks at once (phones, patient check-ins, billing issues).
- Addressing last-minute schedule changes and adjusting accordingly.
- Resolving issues related to insurance, billing discrepancies, or patient concerns.
- Maintain cleanliness of rooms, waiting area, and break room, including laundry, stocking rooms, checking inventory, and emptying trash

6. Basic Medical Knowledge & Confidentiality

- Understanding physiotherapy terminology and treatment types.
- Familiarity with common injuries and treatments to answer basic patient questions.
- Adhering to patient confidentiality laws and privacy regulations.

Experience

- Previous Physiotherapy Clinic experience in a front desk or administrative role is preferred.
- Direct-billing insurance: 1 year (preferred)
- Jane App Software: 1 year (preferred)
- Must be able to work independently and as part of a team with a positive attitude in a fast-paced environment.
- Solid organizational skills with attention to detail and accuracy in work.
- Excellent verbal and written communication skills to interact effectively with clients and team members.
- Flexible and adaptable to change

If you are looking for an opportunity to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for this position as a Receptionist/Administrative Assistant.

Job Type: Part-time

Pay: $16.50-$17.00 per hour

Expected hours: 15.0 per week

Benefits:

- Flexible schedule

Experience:

- Physiotherapy receptionist: 1 year (required)

Work Location: In person

📌 Physiotherapy Clinic Receptionist/ Administrative Assistant (Canada)
🏢 Cochrane Sport Physio
📍 Canada