The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service.

Key Responsibilities:

- Greet and assist guests with check-in, check-out, and inquiries.
- Manage reservations, updates, and special requests using the hotel’s property management system.
- Process payments and maintain accurate financial records.
- Address guest concerns promptly and communicate with relevant departments.
- Ensure front desk cleanliness and organization.
- Tasks as assigned by management
- Must be available to work on weekends

Qualifications:

- Education: High school diploma or equivalent.
- Skills: Robust communication, computer proficiency, and multitasking abilities.
- Experience:



Prior front desk/customer service experience preferred.
- Availability: Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements:

- Ability to stand for long periods and occasionally lift up to 40 pounds.

Reports to: Front Office Manager or General Manager

Job Type: Part-time

Pay: $16.00-$18.00 per hour

Ability to commute/relocate:

- Calgary, AB T3B 0M4: reliably commute or plan to relocate before starting work (required)

Experience:

- Front Desk: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent (Canada)
🏢 Days Inn Calgary NW
📍 Canada