Date Posted: July 26th, 2026

About Us

We are a growing home care service provider in the Greater Toronto Area, focused on delivering reliable, compassionate, and personalized support to individuals in their homes. Our goal is to provide high-quality care that allows clients to maintain their independence, comfort, and dignity.

We are committed to building a team of dedicated professionals who take pride in their work and value consistency, professionalism, and strong client relationships.

Role Overview

We are seeking an experienced Client Care Supervisor (RN/RPN) to oversee client intake, assessments, care planning, caregiver support, and ongoing quality of care. The Client Care Supervisor will help ensure clients are appropriately assessed, caregivers are prepared and supported, and services are delivered safely and according to each client's individualized Care Plan.

This position will begin on a casual basis, with the opportunity for increased hours and responsibilities as our client base grows.

Key Responsibilities

Client Intake & Care Planning

- Answer incoming client intake calls, gather information about care needs, and provide guidance on appropriate next steps.
- Conduct comprehensive in-home and virtual client assessments.
- Support new client onboarding and determine appropriate care needs and services.
- Develop, implement, and update individualized Care Plans.
- Conduct reassessments when client needs or conditions change.
- Maintain accurate documentation of assessments, visits, and Care Plan updates.
- Assist with matching and assigning appropriate caregivers to clients.

Client & Family Support

- Serve as a primary point of contact regarding client care and service concerns.




- Conduct client follow-ups and quality assurance check-ins.
- Monitor changes in client needs and recommend appropriate adjustments to care.
- Maintain professional and supportive relationships with clients and their families.

Caregiver Training & Supervision

- Assist with the orientation and onboarding of new caregivers.
- Provide training, coaching, and guidance to PSWs and caregivers as required.
- Serve as a supervisory resource for caregivers regarding client care concerns or changes in condition.
- Ensure caregivers understand Care Plans and client-specific requirements before beginning assignments.
- Conduct supervisory visits and address caregiver performance or competency concerns when required.

Quality & Operational Support

- Monitor the quality and consistency of care provided to clients.
- Help ensure caregivers follow established Care Plans and agency procedures.
- Review client documentation and identify areas requiring follow-up.
- Support the improvement of client care processes and service quality as the agency grows.

Qualifications

- Current registration as a Registered Nurse (RN) or Registered Practical Nurse (RPN) in Ontario, in good standing.
- 2+ years of relevant nursing, home care, community care, care coordination, or client management experience.
- Experience conducting client assessments and developing individualized Care Plans.
- Experience supervising, training,



or supporting PSWs/caregivers.
- Robust assessment, documentation, communication, and organizational skills.
- Ability to work independently and exercise sound professional judgment.
- Ability to manage sensitive or urgent situations professionally and empathetically.
- Valid Vulnerable Sector Check or willingness to obtain one.
- Valid G driver's licence and reliable insured vehicle.
- Ability to travel throughout Scarborough and other areas of the GTA as required.
- Current CPR/First Aid certification preferred.

Compensation & Schedule

- $35–$40.00 per hour, based on experience and qualifications.
- Casual hours based on client and operational needs.
- Potential for performance-based bonuses based on individual performance
- Opportunity for increased hours and responsibilities as the company grows.

How to Apply

- Applicants must be legally entitled to work in Canada.

Please apply with your resume and a brief summary of your relevant home care experience. We are especially interested in candidates who can demonstrate hands-on experience with client intake, comprehensive assessments, Care Plan development, and the training or supervision of PSWs/caregivers.

Pay: $40.00-$45.00 per hour

Application question(s):

- Are you currently registered as an RN or RPN with the College of Nurses of Ontario (CNO) and in good standing?
- How many years of experience do you have in home care, community care, care coordination, or a similar setting?
- Are you legally authorized to work in Canada?
- Do you have first-hand experience conducting comprehensive client assessments and developing individualized care plans?

Work Location: In person

📌 Client Care Supervisor (RN/RPN) – Casual (Canada)
🏢 Heartwell Home Care Services
📍 Canada