Family Services Coordinator

Part-Time & Casual | Edmonton House

About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

As a Family Services Coordinator, you will be one of the first points of connection for families staying at Ronald McDonald House Alberta. You will support families with referrals, check-ins and check-outs, room coordination, day-use access, House programs, volunteer support, and day-to-day House operations while helping create a welcoming, safe, and caring environment.

This role is based in-house at the Edmonton Ronald McDonald House. We are hiring for two vacancies: one part-time weekend role and one casual role to support vacation coverage and operational needs.

Part time/Casual shifts are 7 hours and may be scheduled from 7:00 a.m. to 2:00 p.m. or 2:00 p.m. to 9:00 p.m., primarily on weekends, with additional casual shifts available for vacation coverage. Hours are subject to change based on operational needs.

Why This Role Matters

Your work helps families feel supported, informed, and cared for during one of the most stressful times in their lives. By keeping the House running smoothly and responding to families with empathy and respect, you help create a home-away-from-home where families can stay close to their seriously ill or injured child.

Your Key Responsibilities

- Process room referrals, manage the waitlist,



support family check-ins and check-outs, complete room inspections, and process room payments.

- Communicate with waitlisted families regarding room availability and provide alternate accommodation options when needed.

- Respond to family questions and concerns in an empathetic, family-centred, inclusive, and trauma-informed way.

- Liaise with hospital staff, referring partners, third-party payment agencies, incoming and outgoing staff, and night security as required.

- Support House programs, including Home for Dinner, Helping Hands, Pet Therapy, Shuttle, Rejuvenation, and grab-and-go food services.

- Welcome volunteer groups, provide orientations and tours, collect required paperwork, and ensure program spaces and equipment are cleaned and reset.

- Guide and support volunteers by assigning tasks, sharing updates, supporting training, and recognizing their contributions.

- Help maintain the cleanliness, safety, and security of the House by completing housekeeping duties and identifying repair or maintenance needs.

- Identify, respond to, report, and record emergency or risk situations according to training and emergency procedures.

- Accept monetary and gift-in-kind donations and greet visitors who arrive at the House.

Required Qualifications

- High school diploma is required.

- Experience working in a human services, family support, hospitality, community services, or related environment.

- Strong interpersonal skills and the ability to work respectfully with children, families, volunteers, staff, and community partners from diverse backgrounds.

- Ability to respond to families with empathy, professionalism, discretion, and a family-centred approach.

- Comfortable working in a fast-paced,



in-house environment with shifting priorities.

- Strong verbal and written communication skills in English.

- Strong computer skills and ability to learn and use database systems.

- Ability to work evenings, weekends, and casual shifts as operational needs require.

- Must provide a clear criminal record check.

Nice to Haves

- Post-secondary education in a relevant human services field.

- Experience working with children and families.

- Experience supporting volunteers, community groups, or program coordination.

- Standard First Aid CPR-C and AED certification.

- Valid WHMIS certificate.

- Additional language skills.

What We Offer

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:

Comprehensive Compensation & Benefits

- Competitive wage

- Employee and Family Assistance Program (EFAP)

Growth & Development

- Training and development opportunities

- Opportunity to participate in crossfunctional committees

Flexibility & WellBeing

- Flexible scheduling options based on operational needs

- 12 recognized statutory holidays

Financial Wellness

- Financial Wellness sessions

Culture & Community

- A valuesdriven culture where people come first

- Social events and teambuilding activities

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

Note applications will be accepted until the position is filled.

Thank You

We thank all candidates who apply; however, only those selected for interview will be contacted.

📌 Family Services Coordinator (Canada)
🏢 Ronald McDonald House® Alberta
📍 Canada