Join Family as a Technical Support Analyst I in Vancouver and engage in providing vital hybrid support to users. Focus on customer service while addressing technology-related challenges effectively.

In this role, you will play a crucial part in providing Tier I and Tier II technical support. You'll assist with the troubleshooting of software, hardware, and network issues while supporting Microsoft technologies. Collaborate with the Technology team to maintain a seamless user experience across various platforms.

Key Responsibilities:

- Provide technical support for internal and external users
- Resolve hardware and software issues as they arise
- Track and manage support requests through tickets
- Assist with user access management and onboarding
- Monitor system performance and perform maintenance tasks

Requirements:

- Diploma or degree in Information Technology
- 1-3 years in a technical support environment
- Knowledge of Microsoft Windows Server/Desktop
- Solid troubleshooting and analytical capabilities
- Exceptional customer service and communication skills

Engage your skills and passion for technology at Family, where user satisfaction and technical excellence are a priority.

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📌 Vancouver Technical Support Analyst I
🏢 Family Insurance Solutions
📍 Vancouver