Become the Contact Center AI Platform Leader at Definity, where you will be pivotal in designing effective AI solutions. Empower contact center operations with your hands-on leadership and technical expertise.

As a key player in the AI platform team, your vast experience (7+ years) with enterprise contact centers will allow you to guide technology strategies and solution standards. Engaging with both business and technology teams, you will enhance operational efficiency and customer satisfaction by integrating powerful AI applications.

Key Responsibilities:

- Design comprehensive contact center solutions
- Implement generative AI tools for improved automation
- Document configurations for ongoing support
- Identify automation opportunities to enhance performance
- Oversee integration design for GenAI applications

Requirements:

- Bachelor’s or Master’s degree in relevant field
- 7+ years experience in contact center platforms
- Experience with agent context integration
- Proficiency in Java, Python, and Node.js
- Knowledge of API security and standards

Drive innovation in contact centers by leveraging your technical leadership and experience with AI solutions to deliver impactful results.

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📌 Contact Center AI Platform Leader (Toronto)
🏢 Definity Financial
📍 Toronto