Join Discover Energy Systems (DES) as a Technical Support Expert, where your skills in lithium battery systems will shine. This hybrid position combines remote work with in office support in Richmond, BC.

As a Senior Technical Support Representative, you'll play a crucial role in assisting customers and installers with complex technical issues. A minimum of two years in technical support within the lithium battery or power electronics industry is required.

This role emphasizes hands-on problem-solving and effective communication with various stakeholders to ensure smooth operations.

Key Responsibilities:

- Deliver customer technical assistance across multiple platforms
- Escalate unresolved issues to the Engineering team
- Accurately document troubleshooting efforts in Hub Spot




- Stay updated on DES product lines and system configurations
- Conduct training sessions for customers and partners

Requirements:

- Bachelor's degree in Electrical, Mechatronics, or a related field
- 2+ years of field service or technical support experience
- Solid proficiency in communication and analytical skills
- Familiarity with CRM systems and Microsoft Office
- Ability to manage multiple priorities effectively

Bring your expertise in technical support and a commitment to customer excellence to DES.

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📌 Technical Support Expert at Discover Energy Systems (Richmond)
🏢 SOLV4EX Group
📍 Richmond