Advance your skilled journey as a Smart Care Engagement Specialist with Align HCM. Emphasizing client relationships and project coordination, this remote role is critical for enhancing customer satisfaction in HCM technologies.

As the Smart Care Client Engagement Partner, you'll serve as a vital contact for clients, ensuring they receive exceptional service. Engage with HR and Payroll professionals, manage inquiries, and drive client success through effective communication.

This role is perfect for anyone entering the Client Services arena.

Key Responsibilities:

- Act as the primary contact for Smart Care managed services
- Coordinate service delivery and regular client check-ins
- Organize and document client meetings and follow-ups




- Track engagement health and communicate potential risks
- Communicate client feedback and priorities to internal teams

Requirements:

- 2+ years in a client-facing role such as Customer Success
- Experience in HCM, Payroll, or SaaS environments
- Strong organizational skills with attention to detail
- Excellent communication abilities
- Proficiency in using CRM and project management platforms

Support meaningful engagements for clients in their HCM journey and grow with Align HCM.

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📌 Align HCM SmartCare Engagement Specialist (Winnipeg)
🏢 Align HCM
📍 Winnipeg