Trans Form is seeking a Support Analyst specializing in IT systems maintenance and support in healthcare settings. Engage in troubleshooting, installation, and user assistance to promote seamless technology operations.

This position involves being an integral part of the Information Systems team, responding to service desk requests and managing escalated issues in a timely manner. The analyst will utilize ITIL practices to enhance service delivery and ensure all technical interactions are documented via Cherwell.

Solid communication skills are required to keep users informed throughout the support process.

Key Responsibilities:

- Respond to and resolve service desk requests efficiently
- Support installation and maintenance of IT hardware and software




- Document and track services with Cherwell management tool
- Keep users updated on resolution progress
- Support local IS projects as needed

Requirements:

- Bachelor's degree or diploma in Information Technology
- 1-2 years of relevant IT support experience
- ITIL Foundation v3 certification required
- Strong ability to prioritize tasks under pressure
- Available for local travel and evening/weekend shifts

Become part of a dedicated team enhancing technology support for healthcare providers in your region.

#J-18808-Ljbffr

📌 Support Analyst - IT Systems Maintenance (Windsor)
🏢 Wetech Alliance
📍 Windsor