Transform customer interactions as a Technical Field Engineer with D&V;, providing global support through timely resolution of Zendesk tickets and direct communication. This role focuses on ensuring clients receive the highest level of assistance.

You will be instrumental in troubleshooting electromechanical systems and conducting thorough root cause analyses. Your responsibilities will include training customers, maintaining equipment, and assisting in project management activities to enhance customer satisfaction.

Key Responsibilities:

- Manage and prioritize customer support tickets
- Perform installations and commissioning of equipment
- Provide onsite maintenance and equipment verification
- Create and deliver training materials for clients
- Collaborate with engineers on testing and issues

Requirements:

- Degree in Electrical or Mechanical Engineering
- Minimum of 5 years in a technical support role
- Proven ability in problem-solving and diagnostics
- Excellent interpersonal communication skills
- Flexibility to travel internationally and domestically

Leverage your skills in engineering and customer service while working with a agile technical support team.

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📌 Technical Field Engineer for D&V Support (Vaughan)
🏢 D&V Electronics
📍 Vaughan