Sinai Health is looking for a Patient Flow Facilitator to support a busy and dynamic Dental Clinic. This person will be responsible for the designated practices within Mount Sinai Hospital, Department of Dentistry and is the initial point of contact for all patients, students and visitors reporting to the Dental Clinic and is an integral member of a busy clinical team.

This person will provide exceptional administrative support to our dental practices, including the Special Care Dentistry Program. The successful candidate will demonstrate a robust commitment to quality customer service, applying excellent problem solving and communication skills to ensure the success of our practices and patient care.

In This Role You Will

Open the clinic reception window daily as per departmental hours

Be the primary contact to greet patients, visitors, students, coworkers, and patients/caregivers with general enquiries promptly, professionally and problem solve as required

Actively communicate, inform, and direct patients of departmental processes and procedures to ensure optimal patient flow and practice management

Efficiently inform dental colleagues/doctors/team of patient arrival using the internal communication system

Provide new patient questionnaire package, confirm insurance coverage and/or request referrals and other information as required. Validate Ontario Health Insurance Card (OHIP)

Prepare recent patient charts as per doctor/clinic protocol and ensure demographics and patient information is accurate and up to date

Organize and maintain accurate and current filing system/patient records (includes filing charts daily)

Answer the phone, manage calls/phone line (includes retrieval and management of voicemails) and refer callers to the appropriate administrator as required

Do additional duties related to our multiple dentists/specialists and other dental professional practices within the Department of Dentistry





Review of faxed new patient referrals; preparing for triage and entering in to database

Ensure that patients understand the policies regarding eligibility for care and their responsibilities such as punctuality, cancellation procedures, payment of accounts, etc as required

Support Clerical Coordinators in maintaining and monitoring cancellation list for the Special Care Dentistry Program

Prepare ODSP (Ontario Disability Support Program) treatment predeterminations for approval, monitoring accounts receivables

Monitor and verify "S" codes in ABELDent for the Special Care Dentistry Program

Print day sheets daily, ensure schedules are current with changes and correct charts

On occasion, Administrative support/ coverage to process daily deposits/day end reports; weekly, and monthly provider (doctor) financial reports, reconciling all entries

Maintain current knowledge of dental terminology and procedures

Perform other duties consistent with the job classification as required

Job Requirements

Mandatory

2 years of Dental Office experience with multiple providers

Successful completion of a college diploma preferably in the field of Dental/Medical Office Administration or an equivalent educational training program from an accredited educational institution

Applicants with proven equivalent recent and related training and experience may also be considered

Proficiency in using dental office management software (Abel Dent preferred), CDAnet, ITRANS and Microsoft Office

Preferred

Experience working in a dental specialty office

Skills and Knowledge

In-depth knowledge and/or experience in tooth anatomy, dental terminology,



dental office procedures/operations

Demonstrated knowledge of dental practice scheduling and treatment coordination of multiple dentists

Demonstrated knowledge of dental practice financial policies and accountability to establish financial arrangements, treatment planning and completion of predeterminations and dental insurance claims, electronic claim submission, Abel Dent financial reporting utilizing dental software programs (under the direction of Clinic Manager)

Demonstrated knowledge of dental insurance plans i.e. the ODA Fee Guide, ODSP, Federal Government (e.g. NHIB) Guidelines and Fee Schedules

Demonstrated ability to effectively function as a team member both intra and inter-departmentally and ability to establish excellent working relationships with the Departmental Staff. Proven flexibility, initiative, excellent communication, organizational and problem solving/decision making skills

Demonstrated written and verbal communication skills with the proven ability to clearly define and articulate requirements, priorities, impacts, and solutions

Ability to establish excellent patient/public relations; awareness and assurance of patient related/clinic confidentiality

Demonstrated professionalism, commitment and have exceptional organization and interpersonal skills while managing the practices/administrative operations

Ability to multi-task, work well under pressure and work both independently and as part of a team

Demonstrated planning and organizational skills and ability to function independently with minimal supervision

Demonstrated satisfactory work performance and attendance history

Job Type

Full Time

Hours

(subject to change) Monday – Thursday 08:00 – 16:30 and Friday, 08:00 – 16:00. Due to the nature of the position, additional hours may be required.

Vacancy Type

Current/Replacement Vacancy

Union

Non-Union

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📌 Patient Flow Facilitator (Regina)
🏢 Mount Sinai Hospital (Toronto), Sinai Health
📍 Regina