Join Open Text as a Customer Operations Program Manager, focusing on enhancing customer experience programs. Utilize your expertise in feedback management systems to drive impactful customer insights.

In this critical role, you will collaborate with the GTS Operations team at Open Text HQ. We're looking for someone with strong experience in customer feedback programs and analytics. Your skills in translating feedback into actionable insights will help shape strategies that improve customer journeys and influence key business decisions.

Key Responsibilities:

- Manage feedback management system and survey setup
- Design CX dashboards for stakeholder insights
- Partner to define CX measurement strategies and KPIs
- Analyze customer feedback trends and opportunities
- Translate data into narratives tailored for audiences

Requirements:

- Bachelor’s degree in business or related field
- Administrative knowledge of Forsta or similar systems
- Solid understanding of CX best practices
- Experience creating dashboards and reports
- Excellent communication skills for complex findings

Leverage your analytical and organizational skills to enhance customer experiences with Open Text.

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📌 Customer Operations Program Manager at OpenText (London)
🏢 Socket.dev
📍 London