Senior Staff Cloud Security Engineer | Operational Technology | Office of CISO

- Full-time
- Employee Type: Regular
- Region: AMS – North America and Canada
- Work Persona: Flexible

The Office of the CISO team leverages its diverse security background to enhance Service Now’s security and communicate its security features to the world. The team works closely with internal and external stakeholders on security-related topics and helps address questions related to the security of Service Now’s cloud-based service.

Key Responsibilities

- Lead multifaceted security conversations, primarily focused on Canadian Energy and Utility customers and prospects.
- Understand security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
- Support Service Now’s Sales Teams in Pre- and Post-Sales efforts.
- Respond to prospect and customer questions related to security.
- Conduct security calls with customers.
- Respond to security questionnaires.
- Present and evangelize on AI and cloud adoption & assurance.
- Contribute to the overall messaging and positioning of the Security Office.
- Coordinate and manage end-to-end customer cloud security experience.
- Active participation in Security Industry forums, communities, and standards organizations.
- Participation in discussions & presentations with Partners and Customers.
- Investigate and understand cloud and AI threats.
- Escalation point for Security Incidents & investigations.
- Work with internal teams to resolve security issues arising from investigations and incidents and conduct post-mortems to ensure issues are properly remediated.




- Propose & develop structural/design changes to advance the security posture of Service Now (Voice of the Customer).
- Lead cross-functional teams to accomplish your goals.
- Contribute to contract negotiations related to security terms.

Requirements

- Minimum 12 years experience in IT & 5 years in Cloud Security
- Candidate must be eligible to obtain and hold a reliability status in Canada.
- Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
- Expertise in IT, OT, IOT, Medical device, and Critical Infrastructure Security.
- Service Now ITOM and/or Armis expertise is a plus.
- Excellent communication and presentation skills ("i.e. robust interpersonal and customer-facing skills").
- Experience with Cloud Operations (either as a customer or provider) is required.
- Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent.
- A general understanding of ITIL and ITSM.
- Understanding of the sales lifecycle.
- Expertise in Threat analysis and enterprise cyber defense techniques.
- Deep understanding of Security Operations.
- Ability to articulate complex issues to executives and customers.
- Strong interpersonal skills.
- Self‑motivated and driven; ability to perform and excel with little supervision.




- Able to serve as an authoritative source on security.
- Excellent collaborator and teammate; Fluent in English. French speaking a plus.

Work Persona

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to Service Now employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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📌 Senior Staff Cloud Security Engineer | Operational Technology | Office of CISO (Edmonton)
🏢 ServiceNow
📍 Edmonton