Step into the IT Helpdesk 2IC role at Kandor Management, where you'll blend hands-on technical support with leadership responsibilities. This role is essential for maintaining team operations and effectiveness.
As a Technical Services Manager, you will support pivotal IT functions, stepping in for the IT/TSD lead when necessary. Your focus will be on leading the team, mentoring junior staff, and ensuring high-quality support services. Your insights will be vital in enhancing technical processes and documentation across the department.
Key Responsibilities:
- Support IT/TSD lead and ensure operational continuity
- Provide technical assistance and resolve support requests
- Mentor junior staff on best practices and procedures
- Manage ticket queue and daily workload coordination
- Lead efforts in TSD documentation and process improvements
Requirements:
- Significant experience in IT helpdesk or technical support
- Skills in mentoring or leading a team of support staff
- Familiar with ticketing systems and IT processes
- Solid interpersonal and customer service skills
- Flexibility to learn new technologies and methodologies
Drive excellence in IT support while fostering a culture of growth at Kandor Management.