Overview

Languages

English

Education

- Secondary (high) school graduation certificate
- or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

- Coordinate the flow of information
- Interview patients to obtain case histories
- Open and distribute regular and electronic incoming mail and other material
- Schedule and confirm appointments
- Train staff in procedures and in use of current software
- Complete insurance and other claim forms
- Maintain filing system
- Order supplies and maintain inventory
- Determine and establish office procedures and routines
- Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
- Initiate and maintain confidential medical files and records
- Perform data entry
- Provide customer service
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Send invoices
- Provide basic information to clients and the public
- Participate in marketing plans and implementation
- Obtain and process information required to provide customer service
- Implement marketing activities
- Greet people and direct them to contacts or service areas
- Conduct surveys
- Calculate billing charges
- Book appointments




- Arrange for billing for services
- Prepare reports
- Answer telephone and relay telephone calls and messages
- Receive and issue payments
- Help physical therapists
- Coordinate patient care
- Compile data to prepare documents

Experience and specialization

Computer and technology knowledge

- MS Word
- Electronic mail
- MS Excel
- MS Windows
- MS Outlook
- Information management system

Area of work experience

- Charts, tables, graphs and diagrams
- Correspondence
- Financial statements
- Invoices
- Reports and records

Additional information

Security and safety

- Criminal record check

Work conditions and physical capabilities

- Fast-paced environment
- Work under pressure
- Attention to detail
- Large caseload

Personal suitability

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player

Benefits

Health benefits

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care perks

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth

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