Supporter Services Manager (Temporary Cover) – Charity - Temporary - Full time - Temporary - Hours - Full time - Location - NW London - Sector - Operations - Applications accpeted on a rolling basis - Job reference - J-6858 - Title: Support Services Manager (Temporary Cover) - Office Hours: Full time – office based & possibility of one day WFH (additional hours required during busy periods) - Contract Type: 3-month fixed term contract About the Role: Donor Stewardship - Logistical stewardship of major donors, including overseas meetings, missions, and dedications.

- Ensure effective communication of major donor engagements and information throughout the team and that donors receive the appropriate donor care.
- Administering and caring for major donors in respect of their dedications of vehicles and capital projects in Israel, including critical path management.

Major Gift

Coordination - Using the critical path to manage items (vehicles etc) that have been donated, ensuring smooth delivery in constant communication with donors.

- Owning the major gifts project database of what medical items, vehicles and capital projects are ready to be donated and their relevant status.
- Liaising with colleagues in Israel (MDA Israel and the Israel Project Manager) on the progress of donated projects.
- Liaising with international vehicle suppliers in regard to the status of donations and giving relevant updates to donors.
- Overseeing donation schemes alongside the Supporter Services Executive such as the celebration scheme.
- As part of the supporter services team, taking enquiries from donors via phone, email and other methods and signposting them if necessary.

Logistics

Coordination - Managing complex travel itineraries including flights, hotels and airport transfers for the CEO, donors and other key stakeholders.

- Coordinating logistics for UK (and some overseas)



events as well as overseas treks and missions in collaboration with the fundraising team, ensuring seamless execution and attention to detail.
- Assisting in the development and delivery of new fundraising programs.

Database

Management - Ensuring that the philanthropy database (Raiser’s Edge) is at the centre of all activity, is consistently kept up-to-date, and suggesting recent methods of enhancing this.

- Acting as the central point of contact for database-related queries and updates, ensuring all teams are informed and equipped.
- Maintaining and updating the directory of key contacts, including staff/Board Members, major donors, and suppliers.
- Working as an integral member of the MDA UK Team, providing admin support as necessary.
- Regular reporting to the Chief Executive on progress and potential deviations from original plans.
- Conducting end-of-project reviews to identify learning opportunities and share best practices.
- Flexibility to work outside regular hours and undertake UK and overseas travel as required.
- Developing positive relationships with MDA UK staff, trustees, and key community leaders.
- Attending all staff team meetings and training sessions unless exempted by the line manager. Willingness to undertake appropriate training identified by self or management.

About You

- This is a senior role and part of the Senior Leadership Team, requiring a willingness to contribute to strategic thinking and help shape the organisation’s direction.
- Highly organised and proactive with a calm and solutions focused approach.
- Exceptional communicator and relationship-builder, especially with high level stakeholders and donors.
- Detail orientated with strong project and database management capabilities.

Experience of Raiser’s Edge is desirable.

- Flexible and committed with a willingness to travel and support out of hours activities.
- Passionate about supporting leadership and contributing to a mission-driven organisation.
- Collaborative team player with emotional intelligence and a positive

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