We are North, a strategic communications agency in Canada that makes it personal, moving brands with ideas that travel and influence.

We combine the agility of a boutique agency with the strength of Publicis Groupe’s global network. Our teams work across earned media, influencer, content, experiential, and issues management, bringing sharp thinking and care to every brief.

In a noisy world, we earn attention through bold ideas, rigorous execution, and a relationship‑first approach that helps our people and our clients grow.

As part of North Strategic and Publicis Groupe Canada's growing Influencer practice we’re hiring an Account Director, an experienced leader with agency chops who is passionate about the influencer and creator landscape. You’ve got your eye on the ever‑evolving creator and social space: always on top of the latest trends, platform changes (or challenges), and thinking constantly about the opportunities or risks for the agency and its clients. You make it your mission to be on the edge of the shifting landscape and prepared with a strategic POV on opportunities for our clients.

In this position, you inspire and guide your direct reports and cross‑functional teams to shake things up, deliver bold creative ideas, test and learn, build deep client relationships and execute with excellence. You’re used to confidently representing – and leading - within large integrated agency marketing communications team environments. You��ll have the ability to guide, manage and grow top client accounts for some of Canada’s top brands.

As a senior lead you can work in a collaborative, fast‑paced environment and consistently contribute to our inclusive culture and high‑performing team as a manager, coach and mentor.

You’re skilled at client service, building lasting relationships with key senior client stakeholders to unlock new opportunities based on your influence and trust. You partner with clients to relentlessly pursue program goals with a focus on identifying and leveraging new trends, forging excellent creator‑brand partnerships and leading high‑performance teams to execute flawlessly. You understand the foundation of PR and communications,



influencer and paid/performance marketing to be able to cross‑sell as required, and build creative, impactful strategies that may span practice areas.

Take a leading role on some of the agency’s flagship accounts and continue to shape the agency’s influencer practice

Proven excellence in senior client CRM, communications and account management and growth

Deep understanding of the evolving creator, social media and influencer landscapes

Experience with social and digital paid amplification (strategy development and measurement understanding are a must; executional experience is an asset)

Skilled in developing targeted influencer strategies to exceed client objectives and performance goals

Expertise with influencer management tools (e.g., The sky is the limit with creative thinking – bring your A game and encourage others to think outside the box

Rigorous in forecasting, managing budgets and team resources for a specific set of client accounts

Proficiency in data and insight gathering to enhance and sell in bold ideas

Effective development and implementation of influencer / social campaign measurement frameworks

Leading the strategic direction of brand content based on client objectives; via creator partnerships and/or in‑house content production team

Inspire, excite, challenge and motivate through coaching, career development and mentoring of agency team members, both direct reports and beyond.

Ability to manage up and down with ease.

Agency or client service experience

Bachelor’s & post-graduate degree in Communications, Advertising, Media Studies, Marketing or a related field

Proven track record of building high performance teams and adding value to company culture in a meaningful way

Dynamic team player,



collaboratively partnering with cross-functional leaders across the agency to develop and innovate the influencer, social and digital practice areas

Shows strong initiative as an entrepreneurial thinker taking independent actions and calculated risks

Superior finance, project management, team resourcing and organizational abilities

Strong proficiency in social platforms (Meta, X, TikTok, YouTube, Instagram, Pinterest and Snapchat, etc.)

You already see how it can benefit and amplify our client's campaigns

Strong interpersonal abilities to effectively manage internal and external relationships, vendors and agency partners

Agility, speed and flexibility to manage workflow within a changing work environment

Inter‑agency experience working with creative, digital, sponsorship, research and media buying companies to ensure all campaigns are fully integrated and agency relationships are nurtured

Skilled at developing effective measurement frameworks for social programs analyzing data, deriving insights and building creative strategies to meet client objectives

Refined understanding of community management and paid social/digital campaigns

Influencer relations is an asset A focused commitment to career development and personal success – let us help you.

Highly competitive compensation and benefits package including substantial time off policies and mental wellness resources (like really. Hybrid work workplace, parental leave top‑up program, regular social events, cell phone & internet allowance, professional development or wellness allowance, Business Resource Groups, Private health and Dental insurance, Life and Disability insurance… This is a hybrid role tied to our Toronto office.

The salary range for this position is CAD$105K-$115K per year. This range reflects what we reasonably expect to offer based on current market data

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision‑making.

North

Strategic is committed workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process. #

📌 Account Manager, PR & Client Service (Toronto)
🏢 North Strategic
📍 Toronto