Transform customer relations with Geek+ as an Account Service Manager. Leverage your expertise in technical customer service to ensure seamless communication and issue resolution. As a key player in Geek+'s Atlanta headquarters, you will respond to customer inquiries, manage service tickets, and support project requests. You'll drive continuous improvement in customer service levels while collaborating closely with internal teams.

Your role also includes collecting feedback to enhance product functionality and resolving customer issues effectively. Key Responsibilities:

- Respond promptly to customer inquiries via various channels
- Manage and document service tickets efficiently
- Lead regular reviews and monitor project issue closure
- Facilitate communication between customers and technical teams
- Promote service sales and manage accounts profitability Requirements:
- At least 2 years in technical customer service
- Robust communication and interpersonal skills
- Ability to diagnose basic technical issues
- Familiarity with ticketing systems and practices
- Bilingual in Chinese and English Drive exceptional customer experiences and help Geek+ revolutionize logistics.

📌 Account Service Manager at Geek+ (Toronto)
🏢 Geek+
📍 Toronto