Contract Term: September 15, 2026 – December 17, 2027

JOB SUMMARY The Account Supervisor is a strategic client leader responsible for overseeing a portfolio of accounts while ensuring exceptional client service, strong financial performance, and the successful delivery of integrated marketing and advertising initiatives. Acting as the primary day-to-day strategic contact for clients, this role builds trusted relationships, identifies opportunities for account growth, and leads cross-functional teams to deliver work that meets client objectives and FEAST standards.

The Account Supervisor provides leadership across multiple projects, ensuring work is delivered on time, on budget, and with the highest level of quality. They collaborate closely with Strategy, Creative, Media,and Production teams to guide projects from briefing through execution while proactively managing risks, timelines, budgets, and client expectations.

This role also contributes to FEAST’s continued growth by supporting new business initiatives, including RFP responses, proposal development, pitch preparation, and identifying opportunities to expand existing client partnerships. As a leader within the Accounts team, the Account Supervisor mentors junior team members, develops best practices and training resources, and helps foster a collaborative, high-performing team culture.

KEY RESPONSIBILITIES Serve as the strategic day-to-day lead for assigned client accounts

Build trusted relationships with client stakeholders and act as a valued business advisor

Understand client business objectives and translate them into actionable marketing and communications strategies

Lead client meetings, presentations, status updates, and strategic planning sessions

Anticipate client needs and proactively recommend solutions that create additional value





Account Growth & Business Development Identify opportunities to grow existing client relationships through strategic recommendations and expanded scopes of work

Support agency business development initiatives by contributing to RFP responses, proposal writing, pitch development, presentations, and current business meetings

Collaborate with agency leadership to develop winning strategies for prospective clients

Represent FEAST professionally in industry events, networking opportunities, and client interactions

Oversee multiple integrated projects from initiation through completion

Ensure projects remain on schedule, within budget, and aligned with client objectives

Monitor account profitability, utilization, forecasts, and project burn rates

Identify risks early and recommend solutions to maintain project success

Collaborate with Project Management to ensure resources are allocated effectively

Mentor, coach, and support Account Coordinators and Account Executives in their professional development

Provide constructive feedback and guidance while fostering accountability and growth

Develop and maintain onboarding materials, account processes, and team training resources

Promote collaboration across departments and contribute to a positive team culture

Operational Excellence Ensure agency processes and best practices are consistently followed

Maintain transparent documentation, project communications, and client records





Champion quality control across all client deliverables

Continuously seek opportunities to improve workflows and client experience

QUALIFICATIONS Bachelor’s degree or diploma in Advertising, Marketing, Communications, Business, or a related field

5+ years of experience in account management within an advertising, marketing, communications, or creative agency

Proven experience leading integrated marketing campaigns and managing multiple client accounts

Robust strategic thinking, problem-solving, and organizational skills

Excellent written, verbal, and presentation communication skills

Demonstrated ability to build trusted client relationships and influence stakeholders

Experience managing budgets, estimates, timelines, and project profitability

Experience contributing to new business development, RFPs, and agency pitches is considered a strong asset

Experience mentoring or managing junior team members is preferred

Bilingual (English/French) is considered an asset

VALUES IN ACTION — THINGS TO LIVE BY AT FEAST Think outside the box: Challenge conventional thinking and develop innovative solutions that drive meaningful results

Be professional: Communicate with confidence, transparency, and respect

Be collaborative: Foster strong relationships across departments and with clients; share knowledge and support teammates

Embrace challenges: Approach change with curiosity, adaptability, and resilience; solve problems proactively

Lead the way: Lead by example through accountability, initiative, and strategic thinking; inspire and mentor others

Love what you do: Bring passion and enthusiasm to every client relationship and project; keep learning and improving

BENEFITS & TIME OFF Health and professional spending account

Summer Fridays and extra-long summer weekends

📌 Account Supervisor (Markham)
🏢 Feast
📍 Markham