Union: Non-Union

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Toronto Western Hospital

Department: Schroder Arthritis Institute, Low Back Program

Reports to: Clinical Manager

Salary Range: $25.56 to $31.95 per hour.

Hours: 37.5 hours per week

Shifts: Monday - Friday, 8.00am - 4.00pm

Status: Temporary Full time

Closing Date: August 7, 2026

Position Summary

The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. The Orthopedic Program within the Schroeder Arthritis Institute is embarking on advancing integrated Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care journey.

The primary focus of this role will be to provide administrative support to the Arthritis Program, Low Back Rapid Assessment Clinic and digital support to clinical and non-clinical users of the CMS. This will involve working collaboratively with the team to support the delivery of patient care, the development and delivery of educational materials, webinars, online and onsite training, and be a primary point of contact for the provincial users of the CMS, regional hubs, and other key stakeholders.

Duties

- Support new and existing user queries and customer support (>5000 PCPs,150 spine rehab providers and non-clinical support staff)

- Triage, manage, resolve and investigate ,emails that are delivered to the program inbox

- Address CMS customer access and performance issues

- Provide insight into user support requests and participate in weekly meetings with the vendor





- Register new users into CMS system in compliance with privacy and security standards

- Co-ordinate new user training sessions (group and individual)

- Provide one ,on one user support through video or phone conferencing

- Maintain updated user demographics in the CMS

- Manage FAQs and material for CMS daily operations

- Manage PCP inquires, online training, onboarding to CMS and referral privileges

- Co-ordinate provincial webinars with key stakeholders at both an administrative level (regional hub directors and managers) and a clinical level {APPs and PLs)

- Support the creation of resources and education material to support the delivery of clinical care for LBRACs: ie. videos for CMS, patient and provider videos for virtual care, virtual care toolkit, PL recorded clinical cases, PL and APP radiology course

- Manage shared drive with all relevant documentation for the Operations Team

- Maintain updated contact lists for administrators, PLs, APPs and CIO users

- Manage phone inquiries

- Collect wait-time data for specialist intervention (interventional anesthesiology, spine surgery)

- Run reports for quality management and quarterly reporting

- Co-ordinate calendar and scheduling of team meetings

- Participate collaboratively and regularly with the team

- Provide support to the LBRAC Clinical and Administrative Program Lead

Minimum one (1) year practical and related experience

Ability to effectively operate computer software and very comfortable with digital technology





Strong analytical and problem solving skills with the ability to systematically analyze situations/issues, identify options, draw logical conclusions and determine/recommend practical courses of action

Demonstrates ability to work with both internal and external stakeholders

Experience with data management and supporting/utilizing data management systems

Be able to maintain attention to detail

Strong interpersonal, verbal and written communication skills

Strong organizational and time management skills

Self-motivated and results driven team player who can work independently

Able to work with minimal supervision on simple and complex tasks

Able to work with multidisciplinary teams in a positive and productive manner

Able to effectively deal with high priority unscheduled tasks and problems

Demonstrates understanding of the healthcare environment and UHN In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )

Close access to Transit and UHN shuttle service A flexible work environment

Opportunities for development and promotions within a large organization

Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee reco

📌 Administrative Assistant II, Arthritis Program Low Back (Toronto)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Toronto