Our client in the financial services sector is seeking a contract-based AI Enablement & Solutions Lead to help scale enterprise AI adoption through Microsoft 365 Copilot, Copilot Studio, Agent Builder, and Power Platform.

Duration: 3 months to start (strong possibility of extension to 6 months) and option to convert to FTE after.

Location: Hybrid – Toronto, ON (2–3 days onsite)

Responsibilities

- Provide technical guidance on Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, Power Platform, connectors, and related AI capabilities.
- Evaluate incoming requests and determine whether they require user education, licensing changes, configuration updates, governance review, technical troubleshooting, or formal escalation.
- Perform advanced technical triage before routing issues to Engineering, Security, Platform, Infrastructure, Microsoft 365, or other technology teams.
- Develop technical playbooks, troubleshooting guides, FAQs, and reusable solution patterns for common AI scenarios.
- Create guidance covering Copilot Studio environments, Agent Builder access, connector capabilities, Power Platform governance, DLP policies, permissions, and environment management.
- Partner with business enablement teams to transform recurring technical issues into reusable knowledge articles, workshops, labs, and learning content.
- Support advanced AI labs, maker sessions, proof-of-concepts, and technical workshops.
- Assess business use cases and recommend appropriate implementation approaches using Microsoft 365 Copilot, Copilot Studio, Power Platform, custom AI solutions, or enterprise delivery teams.




- Contribute to solution architecture, feasibility assessments, technical guardrails, and responsible AI practices.
- Maintain technical documentation, escalation paths, and support models for enterprise AI capabilities.
- Collaborate with Microsoft 365 administrators, security teams, architects, and business stakeholders to support successful AI adoption.

Qualifications

- 7–12 years of progressive experience in enterprise technology, solution architecture, AI enablement, Microsoft 365, or Power Platform.
- 3 years implementing or supporting Microsoft Power Platform, Copilot Studio, Microsoft 365, or related AI technologies.
- Hands-on experience with Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, and Power Automate.
- Solid understanding of Microsoft 365 architecture, including SharePoint Online, Teams, Outlook, OneDrive, and enterprise collaboration services.
- Experience with Microsoft connectors, APIs, enterprise integrations, and automation.
- Experience with Application Lifecycle Management (ALM), environment strategy, solution deployment, and tenant administration.
- Working knowledge of Microsoft Purview, security, compliance, governance, DLP, and responsible AI principles.
- Experience translating business requirements into scalable technical solutions.
- Strong troubleshooting, technical documentation, and solution design skills.
- Excellent communication skills with both business and technical stakeholders.
- Microsoft certifications related to Copilot, Power Platform, Azure AI, or Microsoft 365 are considered an asset.

📌 AI Solutions Lead (Copilot) (Toronto)
🏢 Resonaite
📍 Toronto