We are looking for a passionate, collaborative and creative professional to join our team as a Microsoft Dynamics 365 Functional Architect.

In this role, you will help organizations transform their business processes and create straightforward, human-centred and effective experiences. You will act as a bridge between business teams, end users and technical teams, translating complex requirements into coherent, intuitive and scalable solutions.

You will primarily contribute to projects involving the following solutions:

- Dynamics 365 Sales;
- Dynamics 365 Customer Service;
- Dynamics 365 Project Operations;
- Dynamics 365 Field Service;
- Dynamics 365 Customer Insights – Journeys;
- Microsoft Power Platform;
- Microsoft Dataverse.

Key Responsibilities
- Facilitate discovery, analysis and solution-design workshops with clients and stakeholders.
- Understand business objectives, current processes, operational challenges and the day-to-day realities of users.
- Design simple, efficient and user-friendly target processes.
- Define the functional architecture of Dynamics 365 and Power Platform solutions.
- Design data models, business rules, automation processes and security models.
- Translate business needs into functional requirements, user stories and acceptance criteria.
- Promote the use of standard Dynamics 365 capabilities while proposing creative solutions when required.
- Design and present mock-ups, prototypes and demonstrations to validate proposed approaches.
- Collaborate closely with functional consultants, developers, data specialists, project managers and client teams.
- Guide functional and technical teams throughout the delivery process.
- Participate in functional testing, user acceptance testing, issue resolution and production readiness activities.
- Support knowledge transfer, training and user adoption.
- Ensure the consistency, quality, simplicity and scalability of implemented solutions.




- Identify functional risks and recommend mitigation strategies.
- Contribute to the continuous improvement of the team’s methods, practices and tools.

A Human-Centred and Creative Approach The Functional Architect places people at the centre of the design process. Beyond documented requirements, this individual seeks to understand the motivations, habits, concerns and real-world constraints of users. They create an environment of trust that encourages listening, collaboration and the sharing of ideas.

They facilitate communication between business and technical teams, make complex topics easier to understand and help stakeholders make informed decisions.

Through creativity and curiosity, they explore different possibilities, challenge existing ways of working and design experiences that genuinely simplify people’s work. They know how to balance innovation, business value, feasibility, simplicity and long-term sustainability.

Required Skills

- Excellent understanding of customer relationship management processes.
- Strong experience with Microsoft Dynamics 365, Microsoft Dataverse and Power Platform.
- Experience with several of the following applications: Sales, Customer Service, Project Operations, Field Service and Customer Insights – Journeys.
- Ability to design solutions spanning multiple business processes and functional areas.
- Good understanding of integration, data migration, security and governance concepts.
- Ability to transform complex requirements into explicit, simple and sustainable solutions.
- Excellent workshop facilitation, active listening and communication skills.




- Ability to explain functional and technical concepts to a variety of audiences.
- Ability to develop solutions collaboratively with stakeholders.
- Strong analytical, problem-solving and synthesis skills.
- Creativity, curiosity and openness to new ideas.
- Collaborative leadership and influencing skills.
- Strong business acumen and results-oriented mindset.
- Autonomy, attention to detail and the ability to manage multiple priorities.

Education and Experience

- University education in business administration, information systems, computer science or a related field.
- At least six years of experience analyzing, implementing or improving business solutions.
- At least four years of experience with Microsoft Dynamics 365 and Power Platform.
- Experience as a Functional Architect, Senior Functional Consultant or Solution Lead.
- Experience delivering projects from discovery through production deployment.
- Experience in a professional services or consulting environment is considered an asset.
- Experience with Agile, Scrum or hybrid delivery approaches is considered an asset.
- Microsoft Dynamics 365 or Power Platform certifications are considered an asset.

Personal Qualities

- Human-centred and empathetic approach.
- Collaborative leadership style.
- Creativity and innovative thinking.
- Active listening and strong interpersonal intelligence.
- Curiosity and a desire to learn.
- Diplomacy and influencing skills.
- Client and results orientation.
- Attention to detail and commitment to quality.
- Ability to work effectively in ambiguous situations.
- Team spirit and a strong sense of accountability.

Language Requirements Fluency in both French and English is essential, both spoken and written.

- The successful candidate must be able to facilitate workshops, prepare documentation, present recommendations and collaborate with clients, partners and teams in both languages.

📌 Architecte solutions (Brossard)
🏢 Vffice
📍 Brossard