The incumbent is responsible fortheday-to-day operations of the front desk and the welfare of our guests.He/She acts as a liaison officerand makes decisions concerning the guests' well-being.

JobResponsibilities

Oversee the daily Front Office Operations.

Take care of VIP guests—anticipateand fulfil theirneeds andwelcome/bidfarewell on behalf of the Management.

Inspect VIP arrival rooms andshowrooms.

Coordinategroup arrivals and departures.

Attend to guest requests/feedback andensure a positive guest experience.

Handles guest complaints/incidents andmakesaccurateand unbiased log entries for Management’s attention.

Corresponding with guests on other matters via email.

Be fully conversant with Fire and Emergency procedures.

Frequently inspect the hotel to ensureits cleanliness, safety, and upkeep and report any findings to therespective departments.

Coordinate among the engineering, housekeeping, and front office departments to ensure ongoing room projects (PMR/air-con servicing, etc.) are completed, and rooms are returned to inventory on time to minimise revenue loss.

Coordinate withthe Security Department concerningany suspected criminal act within the hotel.

In the absence ofthe Management Team, take charge of any Emergency Situation or act on behalf of theManagement Team.





To stay updated withtheHotel’s products, promotions,and happenings in Singapore.

Recommend improvements in hotel operations – Processes, Services or Revenue.

Ensure the sufficient and strategic deployment of manning, includingreception and lobby coverage, meal break coordination,etc.

Assistin monitoring and reminding allteam membersaboutpunctuality, grooming,conductand performance.

Approve rebates, paid out and guest entertainment expenses, noting valid reasons andensuringthatnecessary documents support them.

Assistin conducting shift briefings and provide feedback and information to the team.

Identifythe areas ofimprovement and conduct trainingfor the team.

Ensure all instructions and policies are communicated to the team.

Report unsafe working conditions and follow up on rectifications.

Performs any other duties assigned bythe Rooms Division Manager thatmayreasonably berequiredfor the needs of the business and to fulfil your role.

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📌 Assistant Duty Manager (Outram)
🏢 Park Regis by Prince
📍 Outram