Lead the charge in creating exceptional banking experiences at EQ Bank as an Associate Director of Direct-to-Consumer. Drive the D2C channel for reverse mortgages with a focus on growth and customer retention. In this hybrid role, you will report to the VP of Decumulation, overseeing the complete consumer journey, from acquisition to conversion.

Your leadership of cross-functional teams—including sales, marketing, operations, and technology—will be critical in ensuring cohesive operations and exceptional customer engagement. Key Responsibilities:

- Lead strategy and execution for D2C reverse mortgage channel
- Manage customer journey from marketing to retention
- Collaborate with cross-functional teams for operational excellence
- Monitor growth,



profitability, and lead quality across channels
- Enhance customer experience through innovative processes

Requirements:

- Proven leadership experience in financial services or FinTech
- Solid knowledge in marketing and customer acquisition strategies
- Demonstrated ability to drive growth and operational efficiency
- Expertise in reverse mortgage products and services
- Excellent communication and relationship-building skills

Be at the forefront of reshaping banking experiences for Canadians with EQ Bank.

📌 Associate Director,C Strategy at EQ Bank (Toronto)
🏢 EQ Bank
📍 Toronto