kg&a; is a well-established Canadian consulting firm specializing in strategic communications, and advisory services. The organization works with a diverse portfolio of clients to develop strategies, manage complex projects, and build strong relationships with key stakeholders.

With a reputation for excellence, innovation, and collaborative problem-solving, the firm provides employees with the opportunity to work on impactful initiatives while developing professionally in a supportive and high-performing environment. The organization values strategic thinking, accountability, and a commitment to delivering exceptional results for its clients.

Position Summary The Associate Vice President, Accounts is responsible for leading and developing the firm’s Accounts function, ensuring exceptional client service, robust team performance, and operational excellence across the entire Accounts team. As the senior people leader for the department, this role oversees talent development, performance management, workforce planning, and account delivery standards while building a high performing, engaged, and accountable team culture.

Working closely with the leaders of kg&a;, the Associate Vice President, Accounts translates business objectives into departmental priorities and execution plans, ensuring client teams are appropriately resourced, supported, and positioned for success. While maintaining client success, the primary focus of this role is leadership of the Accounts function, talent development, operational effectiveness, and business performance.

Key Duties &

Responsibilities Build an engaged, accountable, and collaborative team culture

Coach and develop leaders across the Accounts function

Support performance management, career development, and succession planning

Partner with leadership on recruitment, onboarding, retention, and employee engagement initiatives

Help cultivate the next generation of leaders within the organization

Lead workforce and resource planning across the department





Balance workloads and optimize team utilization

Identify capability gaps and proactively plan for growth

Ensure teams have the support and resources needed to deliver exceptional work

Develop and improve processes that drive consistency, efficiency, and quality

Partner with account leaders to navigate complex client situations

Support strategic client discussions and growth opportunities

Monitor portfolio health, client satisfaction, and service delivery

Help ensure account teams consistently deliver work that meets client objectives and kg&a; standards

Support revenue, utilization, retention, and profitability goals

Monitor departmental performance and forecasting

Identify opportunities to strengthen client relationships and expand services

Support business development and strategic growth initiatives

Contribute to organizational planning and continuous improvement efforts

Qualifications &

Experience 12+ years of progressive experience in client service, consulting, agency, or professional services environments

Significant experience leading managers and multi-level teams A proven track record of building and developing high-performing teams

Strong experience in coaching, performance management, and talent development

Experience overseeing resource planning, workforce capacity, and operational effectiveness

Strong business and financial acumen, including budgeting and forecasting

Exceptional communication and relationship-building skills The ability to influence, collaborate, and drive accountability at all levels A strategic mindset with a passion for continuous improvement and organizational growth

Experience in communications, public relations, consulting, design, architecture, development, real estate, or other professional services environments is considered an asset.

Workplace Requirements and Conditions: Hybrid – three (3) days per week in office

Located in downtown Toronto

Kg&a; offers a competitive salary plus benefits.

We do not utilize Artificial Intelligence (AI) in the screening, assessment, or selection of applicants.

📌 Associate Vice President, Accounts (Toronto)
🏢 Becker County
📍 Toronto