Join Manulife’s Global Operations AI team and help shape how we deliver AI-enabled outcomes at enterprise scale. As AVP, AI Products & Delivery, you will lead the product and delivery engine that moves approved AI initiatives from concept to production across Global Operations. You will own the Operations AI roadmap, drive delivery prioritization and execution, and ensure releases meet governance, risk, and technical readiness requirements.
You will partner closely with Technology, Enterprise AI, Risk/Compliance, and Operations leaders to deliver reusable AI capabilities with predictable throughput and measurable impact.
Position Responsibilities
Product & portfolio leadership: Own and evolve the Global Operations AI product roadmap, defining priorities and sequencing releases across initiatives and reusable capabilities.
Outcome measurement: Establish clear success measures (adoption, operational impact, cycle-time improvements, reliability) and report progress to senior leadership.
Delivery execution: Lead end-to-end delivery planning and execution for approved AI initiatives, ensuring predictable release rhythms and timely removal of blockers.
Production readiness: Drive readiness reviews with Technology, Enterprise AI, and Risk partners to confirm controls, documentation, and deployment plans are in place prior to release. Cross-functional escalation: Act as an escalation point for delivery throughput issues, coordinating cross-functional resolution and trade‑off decisions. Platform reuse & scaling: Lead the shift from project‑by‑project delivery to a reusable capability model (shared components, templates, evaluation patterns, connectors).
Governance alignment: Ensure solutions align with Responsible AI and model risk expectations, including appropriate documentation and monitoring plans. Opportunity identification & prioritization: Identify, quantify, and prioritize AI opportunities across Operations using structured analysis and operational input. Business cases & value architecture: Build data‑driven business cases with Finance and Operations leaders; define benefits logic and success metrics.
Executive-ready insights: Synthesize complex analyses into concise recommendations, highlighting trade‑offs, risks, and decision points.
People leadership: Build and lead a high‑performing team focused on operational discipline, delivery excellence, and continuous improvement.
Required Qualifications 10+ years of experience in product leadership, technology delivery,
platform programs, and/or AI‑enabled transformation (preferably in regulated industries). Proven track record delivering complex products or platforms into production with measurable outcomes, including release planning and dependency management. Strong ability to lead cross‑functionally in matrixed environments and communicate clearly with senior stakeholders.
Strong experience in quantitative modeling, scenario analysis, and business case development. Working knowledge of modern AI solution patterns (e.g., LLM‑enabled assistants, intelligent document processing, agent‑based workflows) and production readiness considerations.
Preferred Qualifications Experience evolving operating models from project‑based to product/platform delivery. Familiarity with MLOps/LLMOps concepts, evaluation approaches, monitoring, and model governance practices. Advanced degree or equivalent experience in engineering, computer science, data science, or business.
Benefits We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible setting where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.
Referenced Salary
Location
Toronto, Ontario Working Arrangement
ハイブリッド勤務 Salary range is expected to be between $129,800.00 CAD - $241,200.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.
If you are applying for this role outside of the primary location, please contact
[email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage,
adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact
[email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
For more information, please refer to our personal information collection statement. EEO Statement
マニュライフは機会均等を是とする雇用主です。マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、
[email protected]までご連絡をお願いします。
📌 AVP, AI Products & Delivery (Global Operations AI) (Toronto)
🏢 Manulife Financial
📍 Toronto