Enhance customer satisfaction with your skills as a B2B Customer Service Representative at PSI in Markham. Deliver exceptional service via email and phone while managing inquiries and orders efficiently.

Pacific Smoke

International is seeking an engaging and detail-oriented B2B Customer Service Representative for a permanent full time role. This position focuses on resolving customer inquiries, handling warranty claims, and processing orders using an ERP system. Ideal candidates will foster relationships and collaborate across departments to ensure a smooth customer experience. Key Responsibilities:

- Provide exceptional customer service via email and phone
- Ensure timely and efficient responses to inquiries
- Manage multiple accounts with proactive support
- Analyze and resolve customer issues while recording root causes
- Process orders and warranty claims through ERP Requirements:
- 1-2 years in a customer-oriented role preferred
- Strong verbal and written communication skills
- Bilingualism in English and French is a plus
- Experience with ERP systems in distribution
- Detail-oriented and customer-focused mindset Utilize your communication and problem-solving skills to drive exceptional customer experiences with PSI.

📌 B Customer Service Representative at PSI (Markham)
🏢 Pacific Smoke International
📍 Markham