Excel in a leadership role as Tonal's B2B Success Team Manager. Enhance operations and retention strategies for commercial accounts while focusing on delivering exceptional service. Join Tonal's B2B Customer Success team to lead strategic operations that directly impact client satisfaction and commercial health.

You will be instrumental in creating the B2B Commercial Playbook and overseeing complex installations. Your experience in a revenue-focused environment will help streamline processes and drive customer growth. Key Responsibilities:

- Architect the B2B Commercial Playbook for streamlining operations
- Lead intricate deployments to ensure brand standards are met
- Synthesize feedback to influence product and service improvements
- Foster collaboration across teams for operational efficiency
- Conduct Business Reviews to analyze performance metrics Requirements:
- 3–5+ years in a leadership role within B2B sectors
- Familiarity with fitness technology and hospitality industries
- Ability to analyze data and optimize workflows
- Robust leadership and team development skills
- Comfortable navigating logistical challenges Drive innovation and strategic growth in customer success at Tonal and make a real impact.

📌 B Success Team Manager at Tonal (Toronto)
🏢 Tonal
📍 Toronto