Elevate your career as a Bilingual Cash Settlement Assistant with H&R; Block. This role involves managing client communications and ensuring smooth payment processes in both French and English. Join H&R; Block's Settlement Team and report directly to the Settlement Team Supervisor.
Your primary responsibilities will include handling calls, validating debt amounts, and conducting custom collections campaigns. You will support clients in arranging debt repayments according to their financial situations and process requests effectively. Key Responsibilities:
- Manage inbound and outbound calls swiftly
- Identify client needs and provide clear solutions
- Validate Instant Refund debt accurately
- Arrange debt repayment schedules based on client situations
- Process payments and respond to inquiries Requirements:
- Fluent in French and English
- Preferred knowledge of personal income tax regulations
- Proficient with Microsoft Office applications
- Detail-oriented with solid multitasking abilities
- Excellent organizational and analytical skills Make an impact with H&R; Block by enhancing client experiences and supporting successful debt management.