Take on an integral role at H&R; Block as a Bilingual Cash Settlement Assistant. This position focuses on managing client communication and ensuring effective debt resolution through various channels. Reporting to the Settlement Team Supervisor, this role requires fluent communication in both French and English along with strong analytical skills. You will be responsible for assessing clients' needs, processing payments, and conducting collections campaigns.

Experience with personal income tax is a plus, which will aid in providing tailored solutions to clients. Key Responsibilities:

- Manage inbound and outbound calls efficiently
- Identify client needs and provide informed solutions
- Validate Instant Refund debts using multiple software
- Conduct collection campaigns via calls and correspondence
- Audit debt files in preparation for collection agencies Requirements:
- Fluent in French and English
- Knowledge of personal income tax preferred
- Proficient in Microsoft Office
- Detail-oriented with robust organizational skills
- Excellent communication and analytical abilities Elevate your career in client service with H&R; Block's expert team and make a difference in tax preparation.

📌 Bilingual Cash Settlement Assistant H&R Block (Calgary)
🏢 Hu0026R Block Canada
📍 Calgary