Elevate patient experiences as a Bilingual Client Care Associate at Aurora's Medical Sales Division, working remote in Canada.

Your role will encompass inbound inquiries, support, and ensuring exceptional service. Join a vibrant team dedicated to improving lives through quality medical cannabis. This full-time permanent position involves handling patient calls, managing documentation, and collaborating with healthcare professionals. You will demonstrate excellent communication skills and empathy while ensuring regulatory compliance. Key Responsibilities:

- Handle various inbound client inquiries with attention to detail
- Process order requests from clients and health care practitioners
- Maintain client confidentiality and accuracy in documentation




- Inform clients on cannabis regulations affecting their access
- Resolve complaints with critical thinking and positive attitude Requirements:
- 1-3 years experience in customer service
- Administrative Assistant/Medical Office Assistant certification preferred
- Familiarity with the Medical Cannabis industry is an asset
- Detail-oriented with solid organizational skills
- Ability to adapt to regulatory changes Create meaningful patient experiences with your expertise in communication and care at Aurora.

📌 Bilingual Client Care Associate Remote (Vancouver)
🏢 Aurora Cannabis
📍 Vancouver