Elevate patient experiences as a Bilingual Client Care Associate at Aurora's Medical Sales Division, working remote in Canada.

Your role will encompass inbound inquiries, support, and ensuring exceptional service. Join a vibrant team dedicated to improving lives through quality medical cannabis. This full time permanent position involves handling patient calls, managing documentation, and collaborating with healthcare professionals. You will demonstrate excellent communication skills and empathy while ensuring regulatory compliance. Key Responsibilities:

- Handle various inbound client inquiries with attention to detail
- Process order requests from clients and health care practitioners
- Maintain client confidentiality and accuracy in documentation




- Inform clients on cannabis regulations affecting their access
- Resolve complaints with critical thinking and positive attitude Requirements:
- 1-3 years experience in customer service
- Administrative Assistant/Medical Office Assistant certification preferred
- Familiarity with the Medical Cannabis industry is an asset
- Detail-oriented with strong organizational skills
- Ability to adapt to regulatory changes Create meaningful patient experiences with your expertise in communication and care at Aurora.

📌 Bilingual Client Care Associate Remote (Toronto)
🏢 Aurora Cannabis
📍 Toronto