Elevate client experiences at Fiserv as a Bilingual Client Success Specialist in our Clover onboarding team. This role focuses on guiding clients through implementation and training with Clover solutions. In this vital position at Fiserv, you'll leverage your expertise in client onboarding and support for Point-of-Sale systems.
With robust troubleshooting and configuration skills, you will assist clients with hardware installation and setup while documenting progress and resolving issues. Your bilingual fluency in English and French will empower you to engage diverse clientele effectively. Key Responsibilities:
- Assist clients with Clover device activation and account setup
- Configure menus, inventory, and payment options for businesses
- Document client setup details and troubleshooting activities
- Serve as the primary contact during onboarding phases
- Escalate issues and coordinate with internal teams Requirements:
- 2+ years in client onboarding or technical support
- Experience with Point-of-Sale systems configuration
- Proficient in CRM or case management documentation
- Strong troubleshooting skills in a tech environment
- Bilingual in English and French Excel in client support while helping businesses adopt Clover solutions effectively.