Become an essential part of our customer support team as a bilingual Customer Service Agent. This role centers on resolving customer inquiries through calls, emails, and faxes. We are seeking a bilingual candidate with 3-5 years of customer service experience, ideally from the manufacturing sector. You will be responsible for processing orders, negotiating cost charges, and addressing customer concerns effectively using various computer systems. Key Responsibilities:

- Answer calls, emails, and faxes from customers
- Inform and negotiate solutions with clients
- Process orders efficiently on computer systems
- Handle follow-ups on various customer issues
- Assist with all related administrative tasks Requirements:
- Secondary V education or 3-5 years of experience
- Bilingual proficiency in written and spoken forms
- Knowledge of Microsoft Office Suite
- Solid organizational and prioritization skills
- Ability to collaborate effectively with team members Leverage your skills in customer service and bilingual communication in this rewarding role.

📌 Bilingual Customer Service Agent Role (Saint-Pie)
🏢 Ratcliff and Associates
📍 Saint-Pie