Bilingual Customer Service Representative (French/English) Burlington, ON $24/hour About Us STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE Our client is seeking a Bilingual Technical Support Specialist (French/English) to join their team in a fully remote capacity. In this role, you will provide exceptional technical support to customers, ensuring a positive and efficient experience while utilizing your strong bilingual communication skills. The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset).

This role begins with a 6–8 week structured training period , during which you’ll work day shift hours , Monday to Friday from 8:30 AM to 5:00 PM . After successfully completing training and graduating to live calls, your regular shift will be 5:00 PM to 1:30 AM EST , working remotely.

With long-term growth potential and an excellent benefits package upon permanent hire, this is a great opportunity to build your career in a dynamic and supportive environment.

If you’re bilingual, detail-oriented, and passionate about solving problems, we’d love to hear from you!

ADVANTAGES

- Hourly wage $24
- Afternoon/Evening shift - remote




- 6-8 weeks of structured onboarding and technical training
- Temporary contract for three months until permanent Hire
- After a 90-day probation, full time employees receive comprehensive employee insurance & paid vacation
- Matching RRSP program (up to 4% of contributions after 1 year)
- Work with a personable and energetic team in a supportive, food-loving environment
- Gain valuable experience with technical support in the power equipment industry
- Enjoy a balanced schedule with flexibility

Responsibilities

- Diagnose and resolve technical issues reported by customers
- Provide clear step-by-step guidance in both French and English
- Collaborate with technical teams to solve complex problems
- Maintain accurate documentation of issues and solutions to build a knowledge base
- Deliver excellent customer service via phone, email, and live chat
- Stay updated on product advancements and industry trends
- Participate in improving support processes by identifying recurring issues

Requirements

- Bilingual proficiency in French and English (spoken and written)
- Minimum of 1 year of call center or Customer Service experience
- Knowledge of small engines or related troubleshooting (an asset)
- Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
- Excellent communication, problem-solving, and customer service skills
- Flexibility to work in a rotating schedule (afternoon/evening shifts and remote weekends)

📌 Bilingual Customer Service Representative (Burlington)
🏢 STRIVE Recruitment
📍 Burlington