Enhance your career in telecommunications with CCTS as a bilingual Customer Service Representative. Connect with customers through live calls and written responses in a full time capacity. At the Commission for Complaints for Telecom-television Services, you'll be crucial in handling customer complaints and providing essential information.

We seek a candidate with at least one year of customer service experience, ideally in a call center, who exhibits exceptional problem-solving and judgment skills. This position requires a commitment to unbiased and diplomatic communication. Key Responsibilities:

- Respond to live customer inquiries and written communication
- Provide accurate information on processes and complaint status




- Evaluate and determine complaints per our mandate
- Ensure confidentiality and act professionally
- Utilize MS Office tools effectively in daily tasks Requirements:
- High school diploma or equivalent
- Minimum 1 year in customer service, preferably in call centers
- Proficient in Windows and MS Office applications
- Strong customer interaction skills; bilingualism preferred
- Understanding of telecommunications or complaint handling is an asset Utilize your customer service expertise in a supportive role at CCTS, fostering fairness in telecommunications.

📌 Bilingual Customer Service Representative at CCTS (Ottawa)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa