Enhance your customer service career with CooperVision as a fully bilingual (English/French) Customer Service and Support Specialist. Provide exceptional support through phone, email, and chat for our Richmond Hill office. CooperVision is seeking a dedicated Customer Service Specialist who can deliver outstanding experiences to both internal and external customers.

You will manage inquiries, assist with orders, and provide essential updates on products and promotions, ensuring satisfaction across all communication channels. This role requires strong communication and problem resolution skills, essential for fostering strong customer relationships. Key Responsibilities:

- Deliver First Contact Resolution across all channels
- Ensure adherence to quality assurance guidelines




- Enter sales orders accurately into ERP system
- Collaborate with internal partners for efficient service
- Assist with inquiries and resolve service challenges Requirements:
- Bilingual fluency in English and French
- Minimum of two years customer service experience
- Proficiency in Excel, Word, Outlook, and PowerPoint
- Knowledge of Salesforce.com preferred
- Solid attention to detail and multitasking abilities Utilize your bilingual skills and customer service expertise to thrive at CooperVision, enhancing customer experiences every day.

📌 Bilingual Customer Service Specialist at CooperVision (Richmond Hill)
🏢 CooperVision
📍 Richmond Hill