Transform the U.S. Retirement business as a Bilingual Customer Service Specialist at Manulife. Deliver exceptional service and support for 401(k) participants in a hybrid work environment. Join Manulife's FutureChoice Retirement Services Team as a Customer Service Professional with a focus on bilingual support.

This full-time position emphasizes your ability to provide empathetic interactions and assist participants as they navigate retirement plans and services. The ideal candidate will ensure compliance while handling transactions and inquiries effectively. Key Responsibilities:

- Handle inbound calls and respond to customer inquiries with empathy
- Process account changes, investments, and transactions accurately
- Explain retirement plan specifics to help participants make informed decisions




- Assist customers with necessary forms and clarify any rejections
- Stay up to date with company policies and performance metrics Requirements:
- Minimum two years customer service experience
- Bilingual in Spanish and English preferred
- Post-secondary education or relevant certification desired
- Excellent communication skills and attention to detail
- Ability to manage multiple tasks in a quick-paced environment Leverage your bilingual skills and customer service expertise to elevate the experience for Manulife's retirement plan participants.

📌 Bilingual Customer Service Specialist at Manulife (Halifax Regional Municipality)
🏢 Manulife Insurance Malaysia
📍 Halifax Regional Municipality