Enhance customer experiences with CooperVision as a Bilingual Customer Support Specialist in Richmond Hill. Utilize your English and French skills to resolve inquiries and assist in order management. As a key player at CooperVision, this role requires two years of customer service experience, preferably in a call center. Your communication skills in both English and French will support internal and external customers across various channels.

Your mission includes adhering to quality guidelines and using tech tools effectively to deliver exceptional service. Key Responsibilities:

- Provide First Contact Resolution across all communication channels
- Meet departmental productivity and quality standards regularly
- Accurately enter sales orders into the ERP system




- Maintain knowledge of products, prices, and policies
- Collaborate with internal teams for effective issue resolution Requirements:
- Minimum two years of customer service experience
- Bilingual in English and French
- Proficient in Microsoft Excel and Salesforce.com
- Strong attention to detail and problem-solving skills
- Ability to work in a fast-paced workplace Deliver excellent customer service and support through effective communication, problem-solving, and technology use at CooperVision.

📌 Bilingual Customer Support Specialist at CooperVision (Richmond Hill)
🏢 CooperVision
📍 Richmond Hill