Primary location : 100 Thornhill Dr, Dartmouth, NS B3B 1S3, the associate will need to travel to Moncton on regular cadence

POSITION SUMMARY

A Branch Financial Manager’s responsibility is to lead administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. Coach and develop a team of administrative professionals. Support the district financial manager by providing a cross-functional branch perspective that contributes to district performance and profitability.

KEY RESPONSIBILITIES

LEADERSHIP OF MAINTENANCE AND OPERATIONS COORDINATOR ROLES

- Lead and develop teamthrough hiring,training, performance reviews, and check-ins.Provide continuous support and associate development.
- Develop andsustain consistent processes viacross trainingthat drive process effectiveness and profitability.
- Reward and recognize team; create an atmosphere of teamworkandcamaraderie
- Periodically assess branch-staffing requirements with DFM.

BRANCH ANALYTICS

- Perform branch level analyses and reviews in areas such as P&L;, contribution report, aged trial balance and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
- Knowledge of assigned branch’s operation and its customer is dependent upon a combination of curiosity and healthy skepticism, seek an understanding of a branch’s customer and operation by asking other branch associates what they see as they do their work.
- Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
- Collaborate with BSM / BRM and District leadership to drive cross-functional collaboration to improve branch operations in service of the overall district.

FINANCIAL OPERATIONS

- Improve and sustain a broad range of customer facing and internal branch operational, financial, and administrative processes.



Leadership is required for setting expectations to meet desired assigned branches objectives and customer satisfaction goals.
- Lead customer facing processes such as Billing, receivables management aimed at mitigating bad debt, timely vehicle in/out service, and problem resolution. Ensure Tax and legal compliance for branch operations. (e.g., billed rates fuel tax, licenses and registrations)
- Utilize additional reports to supplement and further detail findings identified through P&L; review, etc.:theopen RA report, receivables, credit assessment, e.g., risk vs. reward,billedrates,fuel,fueltax compliance, accident reporting, physical inventory, etc.Develop solutions to review with DFM; proceed with action plan.

PROCESS EFFECTIVENESS

- Lead initiative implementation at the branch level, provide consistent execution and adherence to process guidelines.
- Collaborate with key stakeholders such as corporate Finance and Operations teams (e.g., centralized parts ordering, PM scheduling and other functions) that optimize local field and centralized corporate operations.
- Supervise the effectiveness of branch maintenance processes including: Parts, tires and fuel inventories. Provide oversight for vehicle Security processes, asset inventory, cash drawer management and associate health and safety processes (e.g., COVID-19 health and safety precaution)
- Learn how systems from Service Net to the AS400 connect for understanding the operations dynamics for problem solving and process improvement
- Perform Location Operations Reviews with maintenance, rental, and service & admin support to improve and sustain branch performance.

CUSTOMER SERVICE & SUPPORT

- Grow organizational capability and a shared responsibility for leadership, integrity and customer-centered performance.

BUSINESS PLANNING

- Oversight of branch level business planning process and support of district business planning completion as outlined by DM and DFM.
- Continuous review of plan vs. actual at branch level throughout the year to provide guidance and analytics.

OTHER RESPONSIBILITIES

- Projects and tasks as assigned by District Manager and District Financial Manager.

📌 Branch Financial Manager (Dartmouth)
🏢 Penske
📍 Dartmouth