Location: 334 Dundas St. W., Toronto, ON

Job Type: Full-Time, Permanent

Hours: 35–40 hours per week

Compensation

$41,600–$54,000 per year (Hourly base pay + additional pay)

About Us: We are a growing specialty café dedicated to delivering exceptional customer service, premium beverages, and a welcoming atmosphere. We are seeking an experienced, hands-on Cafe Supervisor who is passionate about hospitality, thrives in a fast-paced environment, and is committed to leading a high-performing team.

This is an excellent opportunity for an experienced food service leader looking to grow with an expanding company that values professionalism, accountability, and operational excellence.

Position Summary The Cafe Supervisor is responsible for overseeing the daily operations of the café, ensuring exceptional guest experiences, maintaining operational standards, and leading a team to consistently deliver high-quality service and products. The successful candidate is a confident leader who enjoys coaching others, solving problems, and driving results.

Key Responsibilities

- Supervise the daily operations of the café to ensure smooth, efficient service.
- Lead, coach, and motivate team members while fostering a positive workplace culture.
- Deliver outstanding customer service and professionally resolve guest concerns.
- Maintain exceptional standards for beverage quality, food presentation, cleanliness, and hospitality.
- Open and close the café according to company procedures.
- Delegate daily tasks and ensure operational checklists are completed.
- Train, onboard, and develop new and existing employees.
- Monitor labour costs and support scheduling requirements.
- Receive deliveries, manage inventory, rotate stock, and reduce waste.
- Ensure compliance with food safety, sanitation, and workplace health standards.
- Perform cash handling,



till reconciliation, deposits, and daily reporting.
- Support recruitment, employee development, and performance management.
- Lead by example during busy service periods and maintain a calm, solutions-focused approach.

QualificationsRequired:
- Minimum 2 years of supervisory or management experience in the food service industry (café, restaurant, bakery, quick-service restaurant, or similar).
- Proven leadership experience managing teams in a high-volume environment.
- Excellent customer service and conflict resolution skills.
- Strong organizational, communication, and time management abilities.
- Experience with POS systems, cash handling, and daily reconciliation.
- Ability to multitask and perform under pressure.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Legally eligible to work in Canada.
- Food Handler Certification (or ability to be certified prior to start of role)

Preferred:
- Specialty coffee or café experience.
- Smart Serve Certification (asset).
- Experience with inventory management, ordering, and labour scheduling.

What We're Looking For:
- A hands-on leader who enjoys working alongside their team.
- Someone who is dependable, punctual, and highly organized.
- A coach who inspires employees while maintaining accountability.
- A proactive problem solver with excellent decision-making skills.
- A hospitality qualified with a passion for delivering exceptional guest experiences.

What We Offer:
- Stable base pay plus additional pay
- Full-time permanent employment (35–40 hours per week).
- Opportunities for career advancement within a growing company.
- Employee discounts
- Ongoing training and leadership development.

Pay: $41,600.00-$54,000.00 per year

Benefits

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

📌 Cafe Supervisor (Toronto)
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