The City of Grande Prairie is a vibrant, growing community inAlberta's beautiful Peace Country region. We are committed to providingexceptional public service and enhancing the quality of life for all residents.Grande Prairie is a great place to live, work, and play.

The City of Grande Prairie is seeking casual Emergency Communications Officers. The Public Safety Communications Center (PSCC) serves as the region's primary PSAP and provides fire and police dispatch services.

Position Responsibilities

- The ECO is responsible for receiving, evaluating, and prioritizing emergent, non-emergent, and administrative calls in accordance with established protocols and procedures. This includes obtaining, verifying, and distributing critical information, determining immediate needs, and dispatching appropriate services.
- The ECO operates multiple communication systems, including Computer-Aided Dispatch (CAD), two-way radios, and other relevant technologies to dispatch personnel and units for police and fire services. The role requires continuous monitoring of radio traffic for status updates and responder safety, as well as maintaining clear and effective communication with field personnel, partner agencies, and the public.
- In addition, the ECO provides pre-arrival and post-dispatch instructions to callers, supports inter-agency coordination, and delivers operational support during routine and high-risk incidents. The position requires the ability to analyze events, assess risk, and adapt quickly in high-pressure environments with shifting priorities.
- Accurate and timely documentation is essential, including maintaining records, updating event information, and responding to database queries.



The ECO is also responsible for participating in the Continuous Quality Improvement (CQI) program, adhering to Alberta 911 Standards, and complying with all departmental policies and procedures.
- This role involves ongoing competency-based training and progression, with a robust focus on developing cross-functional skills to achieve standardized dual-discipline (Fire and Police) proficiency required for advancement.

The City of Grande Prairie is a vibrant, growing community inAlberta's beautiful Peace Country region. We are committed to providingexceptional public service and enhancing the quality of life for all residents.Grande Prairie is a great place to live, work, and play.

The City of Grande Prairie is seeking casual Emergency Communications Officers. The Public Safety Communications Center (PSCC) serves as the region's primary PSAP and provides fire and police dispatch services.

Qualifications

- High School Diploma or equivalent
- Computer proficiency (MS Office, Windows)
- Typing speed of 30+ WPM with high accuracy
- Standard First Aid & CPR Level C
- Ability to obtain and maintain an enhanced security clearance
- Successful completion of aptitude assessments and PSCC Training Evaluation
- Previous dispatch experience is preferred but not required

Hours

The standard hours per week will be determined by the immediate supervisor and based on operational requirements.

Compensation

Starting salary $39.32 per hour.

Diversity & Inclusion

The City of Grande Prairie is committed to building andsustaining an inclusive work environment composed of individuals with uniqueexperiences, perspectives, talents, and contributions who welcome, support,respect and value all members of the community.

Selection Process

Selection process details will be provided to shortlisted candidates.

📌 Casual Emergency Communications Officer (Grande Prairie)
🏢 City of Grande Prairie
📍 Grande Prairie