Advantages

Work-Life Balance

Work Model: Hybrid -Tuesday ,Wednesday , Thursday

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities

Change & Transformation Leadership

Lead end-to-end change management for the transformation program

Develop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adoption

Assess change impact across front-line users, operations, and leadership levels

Anticipate resistance and proactively design mitigation strategies

Project & Program Management

Partner with Program and Project Managers to integrate change activities into overall project plans

Track milestones, risks, dependencies, and readiness across workstreams

Support governance forums with explicit, data-driven updates and recommendations

Ensure alignment between business outcomes, delivery plans, and user experience goals

Front-to-Back User Experience

Champion a holistic, end-to-end user experience across customer-facing and internal processes

Collaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adoptable

Translate complex process or system changes into user-centered narratives and enablement materials

Stakeholder & Executive Engagement

Build trusted relationships with executives, senior leaders, and cross-functional teams

Facilitate workshops, leadership sessions, and decision forums

Influence without authority and drive alignment across diverse stakeholder groups

Measurement & Continuous Improvement

Define and track success metrics (adoption, proficiency, engagement, value realization)

Gather feedback and insights to continuously refine the change approach

Ensure transition plans are in place for post-implementation sustainability

Qualifications

Required Experience





Minimum 2-3 years of experience in project management and/or change management within large, complex initiatives

Proven experience delivering large scale transformation programs (business, technology, operating model, or digital)

Demonstrated experience supporting front-to-back user experiences, spanning customer, operational, and internal users

Experience working in a consulting, advisory, or transformation-led environment is strongly preferred

Track record of managing multiple stakeholders across business, technology, and leadership teams

Summary

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

📌 Change Management Manager – Affinity H and D Transformation (Toronto)
🏢 randstad canada
📍 Toronto