Claims Assistant

Build the future with us

Are you driven by delivering accurate and high-quality administrative support and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the Claims team's daily operations and ensuring the accurate handling of client documentation and requests.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Claims Assistant, you'll be at the core of our mission. Here are the main responsibilities:

- Screen and distribute emails and incoming requests to the appropriate team members;
- Sort, scan, and manage incoming mail and documentation, including digital imaging;
- Prepare, print, and assemble client correspondence and required documentation;
- Conduct system searches to retrieve client information and follow up on returned mail;
- Support claims setup and update files, including payment status and client information;
- Communicate with clients (calls and emails) to respond to inquiries or obtain missing information;
- Collaborate with claims analysts and internal teams to support daily operations.

What could accelerate your success in this role

We're looking for someone who:





- Is known for their strong organizational skills and attention to detail;
- Stands out for their ability to manage repetitive administrative tasks with accuracy;
- Is recognized for their teamwork and ability to collaborate in a high-volume environment;
- Has 2-3 years of experience in customer service or administrative support (finance industry an asset);
- Is able to come to the office 2 to 3 times per week in a hybrid work model;
- Has an advanced level of English proficiency, as the role involves communicating with clients and internal stakeholders on a regular basis.

Why you'll love working with us

- A work setting where learning and development merge with a collective pursuit of excellence;
- A healthy, safe, fair, and inclusive workplace where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
- Competitive benefits: Flexible group insurance, vacation, telemedicine, employee and family assistance program, discounts on iA products, and much more!

The typical hiring range for this position is between 50,000 $ and 55,000 $ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure.

📌 Claims assistant (Vancouver)
🏢 iA Financial Group
📍 Vancouver