Drive member satisfaction as a Client Experience Advisory Agent with Desjardins. Contribute to business development and provide tailored financial solutions and support. In this full-time role, your responsibility will be to assist members with banking operations while promoting the cooperative values of Desjardins.
You will address client needs, offer personalized solutions, and ensure seamless financial transactions. Moreover, you'll be a key ambassador for digital solutions, helping clients navigate technological tools for their banking needs. Key Responsibilities:
- Educate clients on banking technological tools
- Build and maintain business relationships through service
- Handle fraud cases and refer clients appropriately
- Keep up with current products and industry standards
- Comply with risk management and security protocols Requirements:
- High school diploma in a relevant field
- At least two years of experience in a similar role
- Bilingual in English and French
- Familiarity with Desjardins products and services
- Solid knowledge of security measures Your skills in customer focus and tech-savviness will be invaluable in ensuring member satisfaction at Desjardins.