Join our team as a Customer Service Agent, dedicated to enhancing client experiences with financing solutions like loans and mortgages. Your expertise in communication will be essential in our busy call center! You'll provide crucial support to clients navigating their financing options, including personal loans and mortgages.

This role involves listening to their unique needs, helping them use banking applications, and referring them to specialized services as necessary. Shifts vary within our operational hours for your convenience. Key Responsibilities:

- Handle incoming calls from clients promptly
- Answer queries regarding financing products and solutions
- Guide clients in utilizing our banking applications
- Refer specialized client needs to appropriate departments
- Foster positive rapport and proactive relationships with clients Requirements:
- Must hold a high school diploma
- Customer service experience preferred
- Aptitude for relationship building required
- Bilingual in English and French is a must
- Solid multitasking skills and resilience needed Deliver exceptional service and contribute to a people-first culture while supporting our community.

📌 Client-Focused Customer Service Agent (Montreal)
🏢 National Bank of Canada
📍 Montreal