Job Summary

Clean Clean Vancouver is seeking an experienced and customer-focused Client Services Manager to lead client relationship initiatives and ensure exceptional service delivery. This leadership role is responsible for managing customer communications, overseeing service quality, supporting daily operations, and developing long-term client relationships. The ideal candidate is a proactive professional with strong leadership, organizational, and problem-solving skills who is committed to delivering an outstanding customer experience.

Common Job Roles

- Client Services Manager
- Customer Success Manager
- Client Relations Manager
- Customer Experience Manager
- Service Operations Manager

Key Responsibilities
- Lead the client services team to deliver responsive and qualified customer support.
- Build and maintain strong relationships with new and existing clients.
- Respond to client inquiries, concerns, and service requests in a timely manner.
- Monitor service quality and implement strategies to improve customer satisfaction.
- Coordinate schedules and collaborate with operations teams to ensure efficient service delivery.
- Prepare client reports, maintain accurate service records, and monitor performance metrics.
- Train, coach, and support team members to maintain high service standards.
- Resolve escalated customer issues using effective problem-solving and communication skills.
- Identify opportunities to improve operational processes and enhance the client experience.
- Ensure compliance with company policies, workplace standards,



and quality expectations.

Requirements
- High school diploma or equivalent required; post-secondary education in Business, Hospitality, Customer Service, or a related field is an asset.
- Previous experience in customer service, client relationship management, office administration, or operations management preferred.
- Leadership or supervisory experience is highly desirable.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and decision-making abilities.
- Proficiency with Microsoft Office and customer management software.
- Ability to work effectively in a fast-paced, team-oriented environment.

Preferred Skills
- Client relationship management
- Customer service leadership
- Team supervision and coaching
- Conflict resolution
- Administrative coordination
- Microsoft Office proficiency
- Time management
- Problem-solving
- Attention to detail
- Professional communication

About the Company Clean Clean Vancouver is committed to providing dependable, high-quality cleaning services through professionalism, reliability, and exceptional customer care. We value integrity, teamwork, continuous improvement, and creating positive experiences for our clients while offering employees opportunities for long-term career growth in a supportive and inclusive workplace.

Pay: $18.00-$25.00 per hour

Benefits

- Company car
- Company pension
- Dental care
- Flexible schedule
- Paid time off
- Wellness program

Work Location: In person

📌 Client Services Manager (Vancouver)
🏢 Clean Clean Vancouver
📍 Vancouver